Centerfy™ Product Roadmap

🚀 Centerfy™ Product Roadmap

Planned Features & Integrations

📋 Roadmap
✉️ Submit Request
🔥
High Priority (20+ votes)
ECommerce Inventory Check
32
Enable visitors to ask the bot about products/inventory with intelligent responses and real-time stock information.
Internal Follow Up
26
Assistants should be able to send follow up messages at set intervals to maintain engagement with leads.
Dia
76
Ultra Realistic DIA voice Integration
⚡
Medium Priority (10-19 votes)
Email Assistant
19
Assistants that can be used for emailing (sending/receiving) to streamline communication workflows.
Check ACTIVE Bots
18
Ability to show in Centerfy which bots are ACTIVELY being used inside GHL for better management.
Centerfy Chat Widget
16
A separate chat widget that can be used outside of the HighLevel system for broader integration.
Phone Numbers Across Assistants
15
Be able to use the same phone number across different assistants for unified communication.
Internal CRM
15
An internal CRM that no longer relies on GHL for independent customer management.
Integration with Inventory Software
13
Assistants can direct customers to products, send links, and check inventory status in real-time.
Integration w/ Other CRMs
14
Integration with other CRMs and/or a stand alone system for broader compatibility.
Internal Follow Up (Leads)
13
Ability for assistants to follow up at designated intervals when leads stop responding.
Chat Tracking
11
Track how many conversations each AI is having for better analytics and performance monitoring.
Assistant IVR Phone System
10
Replace annoying "press 1 for..." systems with intelligent AI-powered phone assistants.
House Call Pro Integration
10
Integration that would allow direct booking on House Call Pro's Calendar for seamless scheduling.
📋
Low Priority (1-9 votes)
Call Report: Adding Date + Time
6
When analyzing multiple calls for quality checks, it would be helpful to see date and time stamps.
Fine Tuned Models
6
Connect to our own fine tuned OpenAI models for customized AI behavior and responses.
MCP Clients As Tools
6
Now that MCP has been widely adopted by providers, integrate MCP clients as tools.
Check Phone/Email Recognition
5
Check if phone or email are known or enable goal only for specific conditions and triggers.
AI Non-Response Option
4
AI option to not respond to certain texts instead of being forced to give a response to everything.
Automatic Local Presence Calling
4
Implement logic for automatic local presence calling alongside dynamic number rotator.
Audio Messages
3
Ability to understand and send audio text via SMS and WhatsApp for richer communication.
Tapback Handling 2.0
3
Assistant does not respond to tapbacks from user - improved handling needed.
Useable Reseller Controls
2
Reseller is powerful yet lacking important infrastructure - needs better controls.
Follow Up Boss Integration
2
Integration with Follow Up Boss CRM system for enhanced lead management.
Integration with Cartesia Voice
1
Utilize cloned voices via Cartesia or any of their in-platform voice options.
Developer Tools
1
Enhanced developer tools and API access for custom integrations.
Compliance (HIPAA/SOC2)
1
When will Centerfy be HIPAA and SOC2 compliant for enterprise use?
📝
Under Consideration (0 votes)
Pipedrive Integration
0
Integration with Pipedrive CRM system.
Reset Data/Call Center Stats
0
Ability to reset data and call center statistics, especially for testing purposes.
Execution Confirmation
0
Troubleshooting tool to confirm whether tools have extracted information or executed properly.
87 Total Items
31 Planned
3 High Priority
11 Medium Priority

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